How long does it take to receive my order?
It will take 5-10 business days from approval of design to arrival at your doorstep. Most reorders can be completed much quicker usually between 2-5 business days. If you have an in hands date, please let us know so we can do our best to deliver your order by that date.
What methods of payments do you receive?
We accept most major credit cards, check, and money order. For check or money orders, the job will start once payment is received.
How do I see samples?
We will be happy to send you samples of your choice at no charge. Samples must be returned within 30 days otherwise we will send you an invoice for them. Please email us for a Samples Order Form.
What is your minimum order quantity?
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How do I return samples?
You can return samples to our main office – 1000 Detroit Ave., Suite C, Concord, CA 94518.
You are responsible for shipping cost associated with returning the samples.
Is there a minimum requirement per order?
Initial orders have a minimum requirement of 12 pieces for embroidery, 24 pieces for screen printing and $500.00 order value. For repeat orders there is a minimum of 6 pieces for embroidery, 24 pieces for screen printing and $100.00.
What are the typical charges for embroidery?
One Time Charges: Design Fee: $50.00. This includes any and all revisions. This is for all artwork not provided in .DST or .EMB file formats. Repeat customers will not see this charge unless a new design is requested.
Small Order Fee: $50.00. This fee is assessed for all orders less than 11 pieces.
Embroidery Charges: For designs up to 7000 stitches: $4.00. For designs over 7000 stitches: $0.50 per 1000 stitches.
What are the typical charges for screen printing?
One Time Charges:
Design Fee: $50.00. This includes any and all revisions. This is for all artwork that is not provided in .AI or .EPS file formats.
Screen Fee: $20.00. This is per screen, per color regardless of the number of positions or designs on a given shirt.
Please call or email to find out the cost of printing per piece.
What kind of file is needed for custom work?
We can accept JPEG, PDF, PNG, EPS, AI, and any High Resolution images. The higher the resolution the better your embellishment will turn out on the final product. You can upload your artwork through the CONTACT US section or simply email your artwork to firstname.lastname@example.org.
I don't have any of the files you mentioned/I have a sketch or picture of what I want. CAN YOU HELP ME?
Our design team will be happy to help you bring your sketch or picture to life! Send us the artwork, give us a little information about what you would like the final result to look like, and we will work our magic. Our rate is $50.00 per hour.
What is your return policy?
We cannot accept returns on any embellished products. However we have a guaranteed returns policy for all original, unused garments.
I received the wrong order/My order is incorrect! WHAT DO I DO?
Please let us know immediately by contacting us here and we will be happy to issue a refund or redo your order. We will send out a call tag for the wrong merchandise.
I have placed my order online, but I need embroidery and/or screen printing for my order. WHERE DO I SEND MY ARTWORK?
Please email all artwork to email@example.com and reference your order number in the subject line. Please note that final cost may change depending upon decoration requirements of your order.
How do I decide the size breakdown for my order?
Buying for Men: Any style listed as Adult is sized for men. Adult Golf-cut styles generally offer a better fit for beefier male builds.
Buying for Ladies: Styles listed as Ladies’ are women’s sizes. If the women on your team prefer a Men’s or Adult style, select one size smaller than what they would wear in Ladies’ sizes.
Buying for Groups: Use the charts below for a general percentage to help you determine how many shirts in each size you need when buying for a group.
To calculate your buying quantities by size, simply multiply the number of people in your group by the percentage in the chart for each size.
These are general guidelines only and should only be used as a starting point for determining necessary quantities. Your group sizes may vary greatly.
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